Terms & Conditions
The following terms and conditions apply to all website development & design services provided by Us, Redder Ltd to You, the Client.
It is not necessary for You to have signed an acceptance of these terms and conditions for them to apply. If You accept a Redder proposal then You will be deemed to have satisfied yourselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that You have read and accepted our terms and conditions.
Charges for services to be provided by Redder Ltd are defined in the proposal that You have received, usually via email.
Our proposals are valid for a period of 30 days. Redder Ltd reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Unless agreed otherwise with You, all website design services require a deposit payment of 25% of the proposal fee for the project to begin, followed by two further payments of 25% each as the project advances towards completion. The remaining 25% of the proposal fee is due upon website launch or prior to upload to the server or release of materials.
Payments are due by bank transfer. Our bank details are on every invoice.
Redder Ltd will provide You with opportunities to review the appearance and content of the website during the design phase and also once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless You notify Us otherwise within 10 days of the date the materials are made available to You.
Turnaround Time and Content Control
Redder Ltd will install and publicly post or supply the Client’s website by the date specified in the proposal, or at date agreed with Client upon Redder Ltd receiving the deposit payment, unless a delay is specifically requested by the Client and agreed by Us.
In return, the Client agrees to delegate a single individual as a primary contact to aid Redder Ltd with progressing the project in a satisfactory and expedient manner.
During the project, Redder Ltd will require the Client to provide website content; text, images, movies and sound files
Failure to provide required website content
Redder Ltd is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation (SEO) we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.
Invoices will be provided by Us in 25% stages as noted above. Invoices are sent via email. Payment is due within 30 days from the date of the invoice. Accounts that remain unpaid 30 days after the date of the invoice will be subject to a service charge in the amount of the higher of 1.5% or £30 per week of the total amount due.
You agree to reimburse Redder Ltd for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.
We make every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. the latest versions of Safari, Firefox, Internet Explorer, Edge, Google Chrome, etc.). You agree that Redder Ltd cannot guarantee correct functionality with all browser software across different operating systems.
Redder Ltd cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to You. As such, Redder Ltd reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Redder Ltd’s Web space, Redder Ltd will, at its discretion, remove all such material from its web space. Redder Ltd is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Redder Ltd reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Redder Ltd in enforcing these Terms and Conditions.
Termination of services by You must be requested in a written notice and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing (email is acceptable). The Client will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
All Redder Ltd services may be used for lawful purposes only. You agree to indemnify and hold Redder Ltd harmless from any claims resulting from your use of our service that damages you or any other party.
You retain the copyright to data, files and graphic logos provided by You, the Client, and grants Redder Ltd the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Redder Ltd permission and rights for use of the same and agrees to indemnify and hold harmless Redder Ltd from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Redder Ltd that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
A link to Redder Ltd will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than ¬£5000, a fixed fee of ¬£500 will be applied. The Client also agrees that the website developed for the Client may be presented in Redder Ltd’s portfolio.
If the Client’s website is to be installed on a third-party server, Redder Ltd must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
Redder Ltd cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
Redder Ltd may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Redder Ltd. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
These Terms and Conditions supersede all previous representations, understandings or agreements. The payment of the deposit constitutes agreement to and acceptance of these Terms and Conditions.
Social Media Management
Social Media Marketing and Management is defined as helping a client to promote their products or services through social media channels. Redder Ltd will honour the components of your chosen social media package, providing an agreement to a minimum 3 months contract is served and monthly payments are received in advance. In the event that payment is not received on time, we regret that further work will be halted until this is rectified.
This Agreement shall be governed by English Law.
Redder Ltd hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of Redder Ltd to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid, illegal or unenforceable provision.